Refund policy

 

30-Day Returns. No Drama. Just a Little Darkness.

At Gloam & Claw, we believe every misunderstood soul deserves something they love. Each piece is made to order, bringing our strange and wonderful creatures to life just for you.

But sometimes, even the best spells don't go quite as planned. If something isn't right with your order, we're here to make it right.

Returns & Refunds

Changed your mind? Not quite the right fit?

No worries, creature of the night. We accept returns within 30 days of delivery, provided your item is:

  • Unworn and unwashed

  • In its original condition

  • Returned within 30 days of receiving your order

To start a return, email jadeblack@gloamandclaw.com with your order number, and we'll guide you through the next steps.

Once your return is approved, your refund will be issued to your original payment method within 5–7 business days. Original shipping costs are non-refundable.

Damaged, Defective or Incorrect Orders

Even monsters deserve quality control.

If your order arrives damaged, defective, misprinted or simply isn't what you ordered, we'll put things right.

Please contact us within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • A clear photo showing the problem

We'll arrange a free replacement or a full refund, at no additional cost to you. There's no need to send the faulty item back.

Order Changes & Cancellations

Every Gloam & Claw piece is printed especially for you.

If you need to change or cancel your order, please email us within 12 hours of placing it, before production begins.

Once your order enters production, we can no longer make changes or cancel it. However, our 30-day return policy still applies once your order arrives.

Lost or Missing Packages

Has your order vanished into the shadows?

Contact us, and we'll help investigate with the shipping carrier.

Please double-check your delivery address at checkout, as we're unable to take responsibility for orders shipped to an incorrect address provided during purchase.

Policy Updates

We may update this Returns & Refunds Policy from time to time. Any changes will be reflected on this page, so you'll always have access to the latest information.

Need a Hand?

No complicated rituals. No mysterious disappearing acts.

Reach out to jadeblack@gloamandclaw.com, and our team will get back to you within 1–2 business days.

Gloam & Claw

Give the Misunderstood a Kingdom.